PRIVACY POLICY
INVO Ring Smart Ring App & Device | Zenia Co., Ltd.
At Zenia, our mission is to improve your quality of life through advanced health-tracking technology. We understand that biometric and health data are among the most sensitive kinds of personal information. This policy is designed to make clear how we collect, use, and protect your data when you use INVO Ring.
01.CORE PRIVACY PRINCIPLES
1.1 Data ownership
Your data belongs to you. We act only as its custodian, in service of improving your health.
1.2 Privacy by Design
We build privacy safeguards into every stage of our hardware and software development.
1.3 No data sales
We commit to never selling users' personal data to third parties for advertising or marketing purposes.
02.DATA WE COLLECT
2.1 Health & biometric data
Heart rate (HR), heart rate variability (HRV), blood oxygen saturation (SpO2), body temperature, sleep cycles, stress levels, and physical activity metrics.
2.2 Account information
Name, email address, date of birth, gender, height, and weight, used to calculate accurate health metrics.
2.3 Technical data
Device information (ring model, firmware version), phone operating system, and application logs used for troubleshooting.
2.4 User-provided data
Notes on mood, eating habits, or specific activities that you voluntarily enter into the app.
03.HOW WE USE YOUR DATA
- 3.1 Health analytics: Providing charts, trends, and personalized insights so you understand your body's condition.
- 3.2 Product improvement: Analyzing anonymized data to optimize sensor algorithms and improve device battery life.
- 3.3 Customer support: Resolving technical issues based on information you provide.
- 3.4 Scientific research: Using aggregated data (with all identifiers removed) to contribute to community health research projects, if you opt in.
04.DATA SHARING
4.1 At your request
We share data with third parties (such as Apple Health, Google Fit) only when you actively enable it.
4.2 Service partners
Cloud infrastructure providers (such as AWS/Google Cloud) are responsible for storing data under strict security commitments.
4.3 Legal requests
We disclose information only in response to lawful requests from competent authorities, as required by law.
05.DATA SECURITY
5.1 Encryption: All data is encrypted with AES-256 at rest and TLS 1.3 in transit between the ring, phone, and servers.
5.2 Access control: Only authorized personnel may access data to handle technical issues, and every access is logged.
06.YOUR RIGHTS
| Right | Detailed description |
|---|---|
| Access & export | Request to view and receive a copy of your personal data in a machine-readable format. |
| Correction | Update or correct personal information that is inaccurate. |
| Deletion | The right to request permanent deletion of your account and all related data from our systems. |
| Withdraw consent | You can revoke access to sensors or notifications at any time through settings. |
07.DATA RETENTION AND DELETION
7.1 Retention period
We retain your data until you request account deletion or until it is no longer needed for the purposes stated in this policy.
7.2 Deletion process
Once you request deletion, your data is queued for removal and permanently erased after 30 days to guard against operational errors.
08. COOKIES AND TRACKING TECHNOLOGY
We use cookies on our website to remember your language preference and analyze traffic. In the mobile app, we use an anonymous device identifier to monitor app performance.
09. CHILDREN AND USERS UNDER 18
INVO Ring is not intended for users under 18. We do not knowingly collect information from children. If we discover a violation, we will delete the data immediately.
10. INTERNATIONAL DATA TRANSFERS
Data may be processed on servers located in different countries. Regardless of where data is stored, we apply the same strict protection standards as in Vietnam.
11. POLICY CHANGES
We may update this policy from time to time. Any material change will be announced via the app or email at least 15 days before it takes effect.
12. CONTACT US
For any questions, privacy requests, or complaints, please contact our Data Protection Officer (DPO) directly:
Thank you for trusting INVO Ring with your health.